Terms and Conditions

DELIVERY POLICY

Once you make your booking with London Bus Tour Tickets, you will receive a Confirmation Receipt by email after payment has been taken successfully. Your tickets will then be processed and delivered as requested:

  1. E-Tickets - within a guaranteed 24 hours
  2. Collection from our kiosk in Victoria
  3. Deliver to Central London Hotel - within a guaranteed 24 hours

LOST TICKETS

Please contact London Bus Tour Tickets. We will do all we can to help.

SMOKING

Smoking is not permitted but all tours make frequent stops.

FOOD AND DRINK

In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the coach.

CHILDREN

Children under 16 must be accompanied by an adult.

SENIORS

Age 60 years and over.

STUDENTS

Up to 21 years at the time of booking, must have student i.d. and be able to show it on day of travel.

PERSONAL INSURANCE

Not included. Please discuss this with your travel agent.

ACCIDENT OR LOSS

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited to a maximum of the refund of the tour cost. We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

WHAT THE PRICE INCLUDES

This is specifically stated on each page.

PRICES DO NOT INCLUDE (UNLESS STATED)

  • Gratuities to guide and driver; personal items; lunches; travel to or from stations.
  • Gratuities are at your discretion and are greatly appreciated if given

AMENDMENTS AND CANCELLATIONS

Please note that generally our tickets are non-changeable and non refundable and we are restricted by the terms and conditions of the supplier. However, we do understand that occasionally amendments and cancellations are unavoidable and we will do our best to accommodate the client’s requirements. The important issue is to advise us in writing (e-mail) at the very earliest opportunity for us to be able to assess the situation and assist where we can. In the event that we are able to assist then the following will apply:

FULL AND HALF DAY COACH TOURS

Amendments

No problem subject to availability up to 24 hours prior to tour departure.

Cancellations

Full refund will be made up to 48 hours prior to tour departure.

Please Note: Christmas Coach Tours 24 / 25 / 26 December - Once booked are non-refundable

SMALL GROUP DAY TOURS

Amendments

No problem subject to availability up to 72 hours prior to tour departure.

Cancellations

Full refund will be made up to 72 hours prior to tour departure

TRAIN TOURS

Once booked are non-refundable.

ATTRACTION TICKETS

Once booked are non-refundable.

LONDON PASSES

Once booked are non-refundable

WARNER BROS. TOUR

Once booked are non-refundable

OPEN TOP BUS TOURS

Once booked are non-refundable

RIVER CRUISES

Once booked are non-refundable

GROUP BOOKINGS

Cancellations more than 7 days in advance of the date of travel are subject to a 30% cancellation charge

Cancellations within 7 days of the date of travel are non refundable

PRIVATE HIRE

If the hirer wishes to cancel the agreement, the following charges will apply in relation to the total hire charge.

Days prior to departure date:

28 days or more = 25% of hire

14-27 days = 50% of hire

1-13 days = 100% of hire

PASSPORT AND VISA REQUIREMENTS

A passport valid for any countries to be visited must be carried, and any visa if applicable. IT IS YOUR RESPONSIBILITY TO ASCERTAIN WHETHER YOU REQUIRE A VISA OR NOT. PLEASE CHECK BEFORE MAKING A BOOKING. Please contact us if unsure

GENERAL CONDITIONS

We may at our total discretion require a person to leave a tour, or refuse to carry them if we deem their conduct to be offensive or to cause annoyance to other passengers. We shall have no further liability for the carriage of such passengers.

London Bus Tour Tickets accepts no responsibility for personal injury, property damage or financial losses incurred, arising from acts or omissions by any of our recommended operators.

London Bus Tour Tickets is an authorised booking agent for Evan Evans Tours Limited - Golden Tours – The Original London Sightseeing Tour.

Tour reservations will be put in place on receipt of payment and acceptance of both the London Bus Tour Tickets Terms & Conditions and the booking conditions of the tour operator.

Tour dates are not guaranteed. If your nominated travel date is not available, London Bus Tour Tickets will offer the next available date. If this is not acceptable, a full refund of all monies paid to London Bus Tour Tickets will be made. London Bus Tour Tickets cannot accept responsibility for any additional costs or fees relating to such a booking.

Any dispute concerning a booking shall be subject to English Law.

If you have any comments or are not satisfied with our products, please write to:-

London Bus Tour Tickets

46 Masons Bridge Road

Redhill

Surrey

RH1 5LE

This company is operated by London Bus Tour Tickets Limited a company registered in England and Wales under number 07738233 whose registered office is at 46 Masons Bridge Road, Redhill, Surrey, RH1 5LE.